You can click on “Resources” on the top menu bar of this website, click on Marsh help videos, document library and FAQ& Knowledgebase to browse and download various help resources.
Marsh Technical Support List：
- Help Resources Libraries
Help Videos: Watch various product-related videos, including product installation, operation, maintenance, etc.
Document Library: Browse and download detailed graphical instructions on various product operations (Note: please log in to your Marsh account).
FAQ& Knowledgebase: Detailed help articles which cover topics related to the Marsh coder models you can choose from, coder installation, operation, maintenance, consumables and so on, providing solutions to possible issues you may encounter when purchasing and using the Marsh coder.
If the resources library does not have the information you need, we encourage you to click on “Can’t find what you are looking for?” at the top right of the FAQ& Knowledgebase webpage, and submit a feedback form. We will respond as soon as we receive it. We will continuously update our FAQ& Knowledgebase according to your feedback, thus your feedback is extremely valuable to us.
- Online Support
Business hours of Marsh online support: Monday to Friday, 9:00 – 17:00.
Marsh Official Website: Click the blue chat icon at the bottom right of the Marsh Home Page or Product Page to chat with our specialist technical support engineers. During business hours, the team will normally reply within 5 minutes. Out of business hours, you can leave a message along with your contact details in the chat window. The team will contact you to resolve the issue during business hours.
TaoBao/Tmall: You can communicate with our support team on TaoBao by visiting the Marsh online store on TaoBao.
WeChat: Leave a message on our WeChat public account and the technical team will reply to your question(s) within 1 to 2 working days.
- Submitting a Ticket
In-App Submission: When you encounter a technical issue, we recommend you use the Troubleshooting Guide built into the Marsh App on your phone first. (Reference《How do I Access the in-App Troubleshooting Guide? 》. This will help you either solve the issue or identify the possible cause. If the issue persists after running the troubleshooting guide, you can submit a ticket via the Marsh App.
Official Website Submission: If you encounter an app-related issue, such as unable to install the app, unable to open/load the app, software crashes, etc, please click on “Resources” on the top menu bar of this website and click on “Contact Technical Support” to submit a ticket. (Note: please log in to your Marsh account).
The Marsh website provides a wide variety of product support resources, allowing you to purchase, install, operate, and maintain the Marsh 241D digital hot stamp coder with ease. The simplicity of the Marsh product design enables you to enjoy all the advantages of a digital hot stamp coder without having to pay for a pricey face-to-face guidance.